KINI, Archana Nayak; BASRI, Savitha. A Framework for Customer Engagement Behaviour in the Financial Services Industry : A Critical Review of Evidence. Indian Journal of Finance, [S. l.], v. 16, n. 6, p. 27–43, 2022. DOI: 10.17010/ijf/2022/v16i6/169925. Disponível em: https://www.indianjournalofcapitalmarkets.com/index.php/IJF/article/view/169925. Acesso em: 3 aug. 2025.