SHARMA, Nishi. Service Quality in E-Banking: An Empirical Study of Users’ Perception. Indian Journal of Finance, [S. l.], v. 6, n. 11, p. 44–52, 2012. Disponível em: https://www.indianjournalofcapitalmarkets.com/index.php/IJF/article/view/72386. Acesso em: 5 aug. 2025.